More than a week and my account in hold for nothing with slow in response with customer service. Each time I should to wait for more than an hour to able chare with customer services. My case already escalated many times and follow up but no response. Each time they confirm that I will receive an update within 1-2 business days but nothing. There's no email to send my escalation. And I request to resend all my shipment out of my address and then close the account but they answered no they cannot until the account to be released. Very poor management of their customer services complain system. And there's no clear procedures and escalation process. I don't know what else can I do?