19 May, 2020 → by ClaimboUser979504
Follow up from Express Scripts

1

Update by user Jun 18, 2020 Update: I’m still waiting for express scripts to explain why the CVS receipts I’ve sent to them don’t qualify as CVS receipts. They claim what I’ve sent are not acceptable and they need the CVS receipt but not the CVS register receipt. I sent them receipts from CVS corporate. Talk about a cluster of a business. Absolutely horrible customer service. Original review posted by user May 19, 2020 After my review here from several days ago, I received an anonymous call with no caller ID. I never answer those calls. The caller, Adam left a voice message but never left a number to call him back. He said hed send me an email which he did. Ive called the number he gave dozens of times and its busy each time. Why does a business have a line without a way to reach them? I then received an email from Stephanie who said shes researching this. She then said I need to submit the red receipt from Walgreens. I dont have the original red receipts or I would have sent them in 2 months ago. Ive sent in fill history and copies Ive received from Walgreens. Why does express scripts purposely make this so difficult? So they dont have to pay? User's recommendation: Find another place to get prescriptions or don’t ever pay out of pocket.
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