On July 31 I placed an order for sympathy flowers. The product description stated all white lilies, white roses, and white carnations. The recipient sent me a picture of what was delivered, I was mortified. The arrangement did not have any of the flowers and looked nothing like the picture. I have been calling Avas, sending emails since Monday. On Tuesday their customer service representative, Jen, stated that a replacement order would be delivered on Tuesday. She said she would call me back when the order went out. It was never sent. It is now Thursday, and trying to reach a supervisor is next to impossible. After being on hold for 35 minutes, the customer service representative said she was transferring me to a supervisor, the call was disconnected. Below is a picture of what their website shows the flowers look like, as well as a photo of what was received. This is FALSE advertising, and AVAS won't resolve the issue.