Ordered roses for my wife for Valentine's Day one week before, Friday delivery, they contacted me and told me they couldn't be delivered before the 16th, so I agreed. They were sent VIA UPS and left by my front door and it was extremely cold on that day. OK, I bring the flowers into the house and they were wilted and I figured they may recover. I put them in water with the supplied food and presented them to my wife. Within and hour the petals began falling off. I contacted the company and they said they would replace the order but we were headed out of town the following day so I asked them to either schedule in the future or give me a refund. After getting no response, I opened a dispute with PayPal. User's recommendation: Stay away from this company.