I ordered this morning flower for my [email protected] 13:33 I get an email confirming delivery. When she calls *******@1900 and I ask how was the item delivered, she says what Pkg, I tell her the flowers, she says not delivered. I call and was told they have till 20:00. It is now 21:00 no flowers, I'm so embarrassed with the lousy service provided and in essence I was ripped off. The CS agent could truly care less! My next contact is my bank to complain of creditcard fraud Go somewhere else and get better service. At least get a kiss with the service they give you! I looked like a fool, the surprise was blown and still no flowers! I clearly got ripped off.