1 Jan, 2018 → by ClaimboUser814925
florida rental
1
My boyfriend was hospitalized the night before our departure. The airlines waived the $400 fee to put us on another flight (southwest!!! Kudos). Payless will not only charge us for the extra day but tack on a $10 change fee, even with proof of hospitalization...super tacky. POOR CUSTOMER SERVICE. Bad enough being hospitalized on vacation, but treated like this on top. Plenty of companies to choose from