1 Jan, 2018 → by ClaimboUser641004
flight or lack of

2

on jan 6th 2017 i was to fly out of orlando/sandford airport in florida to bangor maine. My mom has bladder cancer and they dont give her long. My self and younger brother and sister meet at the airport. My sister was running late. Trying to get through security was a nite mare and of course i received a large blue piece of paper that says (expedited ) they told me not to take my shoes off. Im thinking great i'll zip right through security. Wrong ! ive been flagged to a searched, my bags and after going through the xray for my self i was pulled aside and frisked your thinking check you out alittle. No i was patted down. My butt crack, my groin all that could be touch with me standing there with my legs apart. My brother and sister stood there watching and ALL the people in the airport watching me have my groin patted down and up my butt crack. You wana talk about being embarrassed i was down right humiliated right there in front of all these people stopping to look. They dont a place where they can put up a standing curtain like a doctors office. After everything but being probed i got through security. we hauled butt to the gate and we got 20 feet from the small desk infront of the door to load the plane. a woman is standing there she sees us all but running to get on that plane and she shuts the door on us ! Im infront of them and i look back at them as if to confirm what just happened. I looked back and yes sure enough she had just shut us out. i said to her hey we are on that flight, to which she says not anymore once the door is closed it can not be opened she said its a security thing. At that time i tell her that i need to be on that flight my mom is dying of cancer and they dont give her long i need to get on that flight. she said we should have been here sooner. i was have an out of body experience i needed to be on that flight i told her as well as another person came over and he is telling me the same thing. I said to him that she just closed the door on us and she looked right at us as she did it. He made the mistake of trying to tell me he was right there and saw everything. Thats when my siblings said, the three of us just watched you walk over from another gate next to the one we were at. i raised hell with both of them and ask to speak to a supervisor. The man that just lied to us about being at our gate is the supervisor! I went off again on him. I told him i wanted to speak to his supervisor now ! After making a phone call we were told to go down stairs and speak to someone. told her about the door being closed in our faces and that the supervisor lied to us. Well to say the least she says the same thing they did up at the gate. you were late getting to the gate. I ask her so its ok for your employees to treat customers like they did ? All she could say is sorry ! i went off again and again i ask to speak to her supervisor. Oh im 38 hot now 2 supervisors and im going to get some anwsers. A man came out wearing a dress shirt and tie finely a supervisor not just people passing the buck i told him about my mom and the security mess and his lieing supervisor and the door closed in our faces. And of course again we were told to get to the gate earlier. There is nothing we could do now we missed our flight because of some one having authority issues and she controls the door. she probably has no control of her life and this is what keeps her going. After raising hell about everthing the man in the tie offers us to catch the next flight out the next day and to waiver the $75 same day flight change, wow i going to miss out on spending over a day with my dieing mother and all he could do was $75 charge which was caused by their control freek employee. I did make it on the flight the next day. But not without going through the same exact thing with security oh yes all over again my brothers and sister weren't sure they wanted to be seen with me. And again i was humiliated in front of all kinds of people. I have a picture of me holding my big blue card while i waited to be made a public spectacle of. Needless to say im not happy with TSA the airport security authority and im especially not happy with allegiant air. i had no choice but to fly back home with them. Im not finished with my complaining now that im back home its time to make it know that allegiant air isnt interested in customers needs its all about the $$$
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Allegiant Air you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.