To whom it may concern, On Friday 9th August 2019 I boarded flight JQ609 traveling to Avalon airport Melbourne from Sydney. Due to the heavy winds a lot of the flights were cancelled that day which left my flight completely full. I sat down and took my set (27C) which was an isle seat. Passengers were trying to force there belongings into the space above my head which it clearly couldn't fit. The luggage of this particular passenger fell from above and fell straight onto my head. This caused me to have a head ache for the whole flight and neck pain which left me uncomfortable and very light headed. I fly with jetstar with all my flights and I've never been faced with something like this yes this was an accident but I believe if the staff were more considerate and available to help passengers find available space for their luggage issues like this would not of happened. My flight on the way back from Melbourne (JQ608) wasn't as discomfiting as my first fight but I would just like to advise that your staff member Joy if I read her name badge correctly has no customer service stills what so ever ! The way she spoke to passengers and the tone used was very unpleasant and welcoming! In this type of industry people like this shouldn't have this type of role which customer service skills are needed ! Regards, Kaylar