3 Jul, 2019 → by ClaimboUser66081
flight from melbourne to ballina

1

Flew from Melbourne to Ballina on Tuesday the 2nd of July 2019 - JQ464. The flight was going as it usually does - I have flown to both Sydney, Melbourne, Darwin and Bali on Jetstar heaps - until one of your staff who must have been the flight supervisor when of her head about to the gentleman called Tim I think, sitting in seat 04D. My wife was in 04E and I was 04F. He had just ordered and paid for some food for his wife, who was in seat 04C with her two children, and and bottle of red wine for himself. The male hostess who served him gave the items to the wife and she passed the wine over to her husband. This was his second drink like myself and we were well over half way through the flight. Both this fellow and myself asked for two bottles of wine and she said could only have one at a time however I paid for two and he only paid for his and his wifes one bottle wine each. He or his wife paid for the other and the food. The lady hostess came up and abused the hell out of him as he was talking to us and opening his bottle and not in a quite voice but what would have been heard by half the plane. She told him he shouldn't have taken the wine of his wife as she could lose her job and just when of her head for around 2 minutes. Like I said I have flown heaps on Jetstar and have never seen that before. "Tim" said he was totally embarrassed and if he had done the wrong thing he would have understood but was enjoying the flight, a conversation with my wife and I and having a quite drink before having a holiday in Bryon Bay . The male hostess didnt say boo possibly didnt want his head chewed off also. To me this passenger did nothing wrong. He wasnt drunk or affected by any means. He said his two kids were near in tears from the outburst and his wife was horrified at what had just happened. If she felt he did something wrong she could have asked him first why his wife gave him the wine and gone on in a more professional manner as most of your staff would have done. She was just basically rude and full of self importance and I wonder how many people that heard her would fly Jetstar again! I am glad however that most of the staff on Jetstar flights I have been one have been excellent to say the least but this one was pure evil I am sorry to say. She does not fit in with that type of job. I suggest that she or her boss writes a letter of apology to that family instant. I still shake my head when I think of it. Cheers, Patrick Kearney. mad.[protected]@bigpond.com [protected]
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