14 Sep, 2021 → by ClaimboUser165368
Flight fare changed, asked to pay extra for fare and for baggage within 36 hours of flight

4

Thirty-six hours before my partner is expected to fly, and the "fare has changed" for the flight. I'm given a payment link to ensure the booking isn't canceled. I do this, I am in fact charged, and the booking still says canceled. I wait on hold forever for customer service, and when I finally speak to someone, I am assured what within 2-3 hours, I'll have the new booking. Six hours go by, and now I'm asked to PAY EVEN MORE, now for baggage. I do that, am charged again, and Travelgenio is still "searching for my booking." The website times out, and I'm still left with a canceled booking. No email correspondence to confirm either payment. It's just about 24 hours until the flight. My only choices are to keep paying this scammy website or book a last-minute flight for $600+ one-way. What a horrible company. Shame on you.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of TravelGenio you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.