I had fully flexible return flights booked from Oviedo to London Gatwick on 18 December (back today -12 Jan -) but cancelled on 16 December as I could not travel. Application for flight credit was accepted against the booking (Ref MEVDMW) and flagged "Refund Pending". I have checked several times and that status has not updated after nearly a month. Several calls to UK customer service ( I am in UK currently) achieve nothing as its impossible to get to a real person and system automatically cu