Brussels intl to bordeaux Departure : [protected]:40 Flight ezy4110 Passengers: 1) jamila hichaux – 2) sebastien weckering – 3) gabriel weckering Dear veerendra, Thank you for your reply here below, and for your reference to the eu legislation. Oh, so we are not entitled to be reimbursed for a flight that departured 20 hours after the planned time. Really? Fortunately, I am very keen on anything related to legislation and rights in general. Therefore, I spent some very pleasant time reading through the eu legislation and the customer rights, and asking around some advices to professionals. You may have forgotten to mention the eu law for passengers rights directive 261/2004 http://www.Bottonline. Co. Uk/flight-delay-compensation/claim-guides/eu-regulation-261-2004 and more specifically art 5 which lays down the notification timeline for delay/cancellation and art 7 that defines the compensations (In our case: 250€ per person (750€ in total). I would highly appreciate that your company compensate us according to the eu law, on the bank account used to book our flight. If this is not the case, I will have no other choice than escalate my claim to a higher instance. Thank you for your consideration. Jamila hichaux weckering Nb: in your below email, you mention that the flight remained the same. This is not correct: flight number have changed from 4110 to 9110! This will not change the problem anyway, since delays also lead to financial compensation, but still wanted to correct this wrong information. From: sebastien weckering (Tme) [mailto:sebastien. [protected]@toyota-europe. com] Sent: tuesday, february 07, 2017 9:02 am To: hichaux, jamila Subject: fw: easyjet customer services [ [reference id: [protected]] ] Sent from my iphone Begin forwarded message: From: customer. [protected]@easyjet. com Date: 5 february 2017 at 07:45:43 gmt+1 To: [protected]@gmail. com Subject: easyjet customer services [ [reference id: [protected]] ] Dear sebastien I’m very sorry for any inconvenience we may have caused you following the disruption to your flight to bordeaux. Our aim is to operate all our flights safely and on time. We do all we possibly can to minimise disruption but unfortunately on some occasions we’re unable to keep to our schedule. The compensation rules set by the eu clearly state that in order for you to be entitled to compensation you must have travelled on the flight you are claiming for. After checking the details of your reservation, I notice that you have not travelled on flight (4110) and as such compensation is not payable. More information including your ‘notice of rights’ and the full policy is available on our website: easyjet delay and cancelations Once again I would like to apologise for the inconvenience caused and hope to welcome you on board again soon. Regards Veerendra Easyjet customer services