Dear Passengers, please read my story I'm Gold Star Alliance's Member My flight # LH1431 on 21/8/2019 from Sofia, Bulgaria was delayed by Lufthansa and I respectively missed my connecting flight #8860 to Florence. I was given a voucher for a hotel. My luggage was held at the airport and I had no toiletries or pijama to make myself comfortable as a traveler who just missed a flight at none of her fault. My next flight LH#0308 on 22.8.2019 was almost at arrival in Florence when the captain announced that the automatic system failed of that plane, we cant land and we need to return back to Frankfurt to manually land and then get another plane. After our landing in Frankfurt we were told to disembark the plane and get on a bus and stay in the bus while the other plane was fuelling. Then as soon as we got on the bus they said we have to get back on the broken plane and wait there. No one offered us a water when we landed or when we were waiting for the fuelling process. No water!!! We embark the now second plane and the flight attendant who worked on the back of the Embrarer 190 was Corina Carrasco Rinacdo. After take off and when the seat belts signs were off I got up and kindly asked for water. Her cart was ready for service but she loudly said I have to wait because I'm not the only one waiting for water. I told her I'm having panic attack and I needed water, she ignored and processed to the front to help the other and only flight attendant. I waited but I was feeling I'm going to faint I poured myself a glass of water. The lady Corina Carrasco ( I'm not sure of her name because she refused to provide to me) came to my seat which was the last seat all the way in the back and yelled at me and asked me if I self service water myself and I acknowledge saying ** yes I did**. She continued to bully me and shout at me telling me I cant self service water to myself. At that point I was extremely upset and I asked her for her name she refused. Not too long after she came and once again said to me the captain is informed about your behavior and u can speak to him after landing. I was in tears and in shock. How could this be happening to me and my Lufthansa trip to Florence. She had no sympathy for our state of mind, we just did emergency landing and she was yelling at me for pouring myself a water! Unbelievable!!! I'm taking this case to all of the upper management of Lufthansa, even to the European Union for being denied water and being yelled at and bullied. Captain wouldn't listen either but confirm that I'm not suppose to self service myself a water. I request a full refund of the cost of my ticket $675 for me missing my flight at none of my fault. I also request full investigation of this flight attendant*s behavior, discipline action to be taken and an apology from her directly. I will not put this case to rest until this is resolved. Refund of ticket plus why we were not given water at anytime after emergency landing while waiting. Thank you Do not fly this terrible airline