15 Jun, 2019 → by ClaimboUser14857
flight and airport service

1

Hi we have just arrived back to uk from Antalya landed at Luton flight number XQ0530 we were delayed .. They did some security checks and it delayed us, departure was meant to be at 08.40 and we didn't leave until 11.00 am when we needed the toilet the lady said we would have to go back through security! Me and my partner both suffer mental illness my partners mum who was with us suffers a heart condition and has cancer, and this has caused us a lot of suffering, we weren't told what was going on apart from suspicious activity, this made us freak out, we also needed to a drink as we were dehydrated and through stress felt sick but we were all scared to go out incase we had to stand up in the queue and go through the horrendous security and empty our bags etc, we asked if they could get us a drink, but the lady said they can't! We had run out of Turkish lira and only had sterling which we were hoping to spend on the plane and get drinks and food, so we felt ill we hadn't had a drink since 6.30 am it was then at the time 9.30am the company said the plane wasn't safe to fly that's why it's delayed, we couldn't understand why your company kept saying different things, we had to take a lot of medication to help us calm down, we felt like we were going to collapse, what will you do about this trauma and suffering caused to us, we are all not well because of this and missed our appointments we had scheduled in. Thanks Jessica ramadanny Rosie
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