11 Mar, 2019 → by ClaimboUser389730
flight 5869 memphis to phoenix june 5, 2018
1
Asked for coffee when drink cart came around, was told they would make it after serving Business class food and drink. Was told the flight was 3 hours, so I had plenty of time to wait. Got coffee almost an hour later. The attendant turned away without asking if I needed anything for my coffee, like cream, which I did. I called her back to ask for cream, which I finally received dumped on my tray without a word. Asked for more coffee when an attendant was picking garbage, which I finally received dumped on my tray without a word. Called him back for creamer. He forgot. Went to the front where the attendants were sitting to request creamer, which I finally received dumped on my tray without a word. They were so rude to me. Assigned (not chosen by me) to a standalone seat (4A) with the wall to Business class in front of me, it was really cold. Further back in Economy, the temperature was comfortable. Asked the attendant for a blanket and was told there weren't any. Please note I am sitting directly behind Business where I could see passengers using airline blankets! When attendant was picking up trash, I asked about PLEASE using a blanket as I could plainly see them in Business class seats right in front of me. I asked if he could make an exception, he said no. I noted that of the only 2 passengers in Business were using blankets and I was freezing. The attendant had me in tears, but he still said no. After landing, I watched a passenger stow his blanket into an overhead full of blankets! I commented to the attendant about being denied a blanket when there were more than enough and that I was freezing the entire flight. She said in front of departing passengers and someone from the cockpit that I should have purchased a "First Class' ticket. I felt like I had just been slapped in the face. i departed the plane in tears. This happened in June of last year but it still bothers me a lot. Thought you should know. American Eagle is not a good option.