12 Sep, 2019 → by ClaimboUser428797
Flex Steel Nightmare

2

Update by user Sep 14, 2019 I explained this in my reply. Conlin's furniture in Kalispell MT got word of my voicing my displeasure on line (they would not respond to me otherwise) and offered to pick up the loveseat and refund my original purchase price, which I agreed to. They did so, refunded my money, but we are still stuck on inferior furniture when we had saved our money to buy the alleged "best" furniture in the business. Original review posted by user Sep 12, 2019 We did heard from the store that sold the unit to us, Conlin's in Kalispell, MT. They must have heard of this or another review posted on the BBB site as they contacted us, offered to pick up the new but "useless to us" furniture and refund the original amount paid. The next day they showed up and picked up the loveseat and the day after that the money was back in our account. Although I am pleased that this is now behind us, we are still using inferior quality furniture as we were of the impression that Flex Steel was "the best" and while it worked, it was. Very comfortable and smooth operating furniture, but it simply does not hold up. I had seen a YouTube video about the very loveseat/sofa that we originally bought, showing how it had fallen apart after about six months use, but figured it to be an anomaly, as sometimes people mistreat products and then complain, blaming the company. With their being just myself and my wife using the furniture and having the exact same issues, I can assure you it was not misused. I would have to say that I do not recommend Flex Steel as they are not what they used to be.....thank you for allowing us the outlet to voice our opinion as I feel it did contribute to having our issue resolved....
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