In June 2019, I was offered the Flat Bill Rate and was advised I could transfer the service when I moved to my new location. My lease ended 8/31/2019, in which I had to move due to the owner moving back into the home. I dont feel I should have to pay the $242.09 flat bill rate that I am being charged when I was given misinformation initially regarding the program. I assume this was a sale that employees are encourged to offer for an incentive or bonus based on how many people they can have sign up. I have been customer of this complay all of my life and honestly have never had an issue. We as consumers have no other options. I spoke to an "supervisor" Ms Robinson ext 31289 today whom was very rude and condescending when I asked if she could add upd the numbers she was giving me she said "can you?" I have been in the customer service industry for well over 20 years and would have never replied to a customer that way when I was a representative. I hope additional training will be provided. I can be reached at [protected] Thanks, Shalanda Dixon Acct# [protected]