29 Aug, 2019 → by ClaimboUser104741
Flabergasted- What happened to h and m
1
30 years ago we bought a Hancock and moore leather recliner Woodbridge model. Lasted 20+ years. Bought another one in May 2019. Waited about12 weeks for delivery. Chair arrived last week, beautiful but back is loose can't hold a 3/4 position, much too loose. THE IDIOT ENGINEERS AT HK TOOK OUT THE WING NUTS USED TO ADJUST TENSION. NO WAY TO ADJUST TENSION. WHO BELIEVES THAT SPRINGS RETAIN THEIR TENSION ETERNALLY, WITHOUT ADJUSTMENT? I DONT, I NOW OWN AN $1,800 PIECE OF CRAP, PROBABLY MADE IN CHINA. LETS SEE WHAT THEY DO ABOUT IT. The store has told me that h&m has ordered another chair. But spring tension is not for ever. Used to be a great manufacturer. Sent from Yahoo Mail on Android