I forgot her name, she was California, and she was awesome on helping me fix all my issues. I got paid from my job but supposedly they said they sent it to my bank account and it didn't go through. So she helped get that issue fixed because global cash card switched over to Wisely. We gave my right direct deposit info to the company I work for and I got my paycheck direct deposited. Thank you so much for all your help. User's recommendation: Never get pissed about any issue. Staying positive and nice makes things go so much better!!