Dear Sir, I Mr.Suresh Thekkethil Chami currently residing at Duqm is owning a fixed landline # [protected] with internet facility package RO 20.00 per month package. I regret to inform you the very poor service from the Omantel customer service in spite of several complaints about the connection. On March 5th 2017 while i was proceeding on long leave for three months, I approached the Duqm Omantel outlet to disconnect the fixed line facility. But the Manager Mr.Salah from the Duqm outlet advised me to retain the fixed line and disconnect only the internet facility so that it will be easy for the reconnection after my leave whenever required. Accordingly I have proceeded and cleared the outstanding bill with a minimum balance left RO 0.225 only. After the leave on May 21st 2017 I approached the same Omantel outlet to reactivate the internet connection. And the Manager himself from his computer activated my request. But unfortunately I was not getting the internet. I complaint to the duqm Outlet with Mr.Salah in the next week. Again he did activation from his computer and told to wait for two days. Further after two days when I found not working I approached to the same outlet almost once in every two weeks but of no use. Finally Mr Salah advised me to call to 1300 for customer service and put a complaint. I called the customer service and put forward my complaint. They checked and confirmed that it will be attended by the technician shortly. Even after that I have called three to four times to the customer service and launched my complaint but of no use. Now before Eid holiday I approached the outlet to check but they were not in a position to answer me. I requested to check my balance and I am surprised to see that it was showing RO 45.00 which is very unfair to me and I am not responsible for the wrong billing. I kindly request you to consider my complaint and revise the bill amounted. If it is not possible to rectify, kindly request you to cancel the connection at the earliest and allow me to proceed with other services. Thanks, Suresh.T.c [protected]