reel was bought at gander mtn. it was birthday present from my son. i did not open the present for several years, i opened it when i retired. problem is it came without a handle. i tried talking to your product specialist, told me he could not help me. here i have a brand new reel i can not use. i have tried to find a handle for it, have not found one to date. kendell, the product specialist, could not tell me who made this reel. the reel is a gander mtn tournament GST60F. User's recommendation: DONT BUY FROM A COMPANY THAT WILL NOT HONOR THERE PRODUCT.