Soooooooooooooo... I've had household insurance with iwyze for almost 4 years and have NEVER submitted any claim. My plasma TV stopped worked recently, The assessor came to collect it. Now they are telling me that the components on the TV stopped working and according to them it is due to wear and tear and that is not covered in the policy. In their policy documents they do not state these things. what exactly then is the point of having this kind of insurance. I ALWAYS pay on time, I've NEVER missed a payment and I've NEVER made a claim SINCE taking the cover in 2013!!! what a pointless excise this has been. Thank you very much for NOTHING!!! Yesterday I received a call from an Iwyze consultant, she promised to forward me confirmation and reasons for why my claim was declined. I am still waiting for the document