10 Jun, 2019 → by ClaimboUser759808
financial counselor
1
I had some questions about the extra bill I received from the self pay package agreement I had and instead of been professional about it and explaining it to the best of her abilities or referring us to someone who can, the financial counselor- Alandra was rude, very unprofessional; even yelling carelessly saying "your self pay pkg was discounted already anyway." However, paying $4500 cash for a 2days stay at the hospital outside of my physician pay is not cheap! Nobody should be spoken to the way that she spoke to us even if the hospital stay had been free. Elmhurst Hospital is a good hospital and staff like "Alandra" should not be in a position to dent the image.