1 Jan, 2018 → by ClaimboUser464122
financial aid scam suspected

3

I complained about a balance on my student account, which was caused by Kaplan returning financial aid back to the lender without my approval. My complaint went to the ombudsman for the university and she agreed that the money was returned inappropriately. She stated, via email, that my account would be credited and the account brought to zero. I completed the Masters program on April 17, 2012. They responded, on May 4, 2012, the following: "Based on our review, our office has rendered a decision in good faith to credit $3, 055 to your account. Please allow up to 10 business days for the credit to be reflected within the credit agency. Once the adjustments are processed, the balance on your account will be satisfied." As of June 18, 2012, the balance is still $3, 055 and I am now receiving harassing phone calls from student accounts. I have an idea of what my next step will be.
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