1 Jan, 2018 → by ClaimboUser783938
filthy room and roaches
1
Roaches!! Dirty is some areas of hotel.I went to front desk complained we rented 2 rooms that were adjoint to eachother that there was roaches in both rooms and my kids room had a non working shower water wouldn't turn on.she said they were working on getting "pests" Dealt with that the pet company was giving hotel manager the run around...and all they could offer was another room...yet I'm not allowed to have me and my husband PLUS our 6 kids in 1 room. They didn't have any other rooms that were connected. I said well if these 2 rooms have roaches then the others must too. She said nothing.we had roaches in bathroom in rooms and some were stuck inside microwave which i have added pics on this complaint.I emailed bestwestern.Com I am currently awaiting a reply. I spent over $400 For 2 nights 2 rooms pet fee fees& taxes WITH a military discount and cannot afford to go to another hotel since I wasn't getting reimbursed for thus filthy location.