I recently stayed at Surestay plus by beat western Coquitlam (September 8 2019) Being a best western fan and that this motel was close to friends I was visiting I checked in early... a very helpful front desk person helped me... having gone to the room in a graffiti filled elevator I entered a room with a 1950s stove in it ... knowing I only needed a bed I over looked the uncleanliness and sadly appointed room and went out for the day with friends... when they picked me up we laughed at the hundreds of mattresses and box springs strewn around in the parking area... upon my return at 9 pm I decided to do some laundry as one can only take so much on a motorbike... I needed change so called the desk 5 times with no answer only to go searching the hotel to find him smoking out back ... he gave me change and s free box of detergent for my near hour wait to find him...after going to bed I woke in the morning to accidentally move the bed to find a pen and a used condom? At which point I left as quickly as possible... I was sent a feedback notice which I filled out only to have ur general manager tell me my subjective opinion was not needed... I can forward the email thread if u wish...to recap Filthy seedy motel Laundry room full of spider webs and falling ceiling tiles Hallways with dead appliances sitting Empty vending machines Bent emergency info signs Etched graffiti in elevators Hundreds of mattresses in parking area Torn carpets Dirty floors grimey walls And attendants with better things to do then work I wonder if a corporate visit was done to this location as I understand it is new to Surestay if so it saddens me as a long time best western patron... We do annual motorbike trip across Canada for cancer and best western has been our hotel of choice that we will be rethinking after emailing with ur manager Nasir Zubair disregarded me like a dirty old mattress in the parking lot! I would like a reply and a remedy