17 Sep, 2018 → by ClaimboUser255446
Filter housing cracked -terrible customer service
2
In may 2015 , I replaced all my pool equipment with new heater, salt water generator, pumps and remote aqua link. All worked fine until about three months ago. I noticed some wetness around the filter. My pool guy who also installed the equipment found a small leak in the housing. Well guess what warrenty expired _ no worries companies like to keep customers happy and I figured a discount on a new pump would be offered. I figured wrong after a sympathetic sorry I can’t do anything he offered to give me the part number and a local installer - $1100.00. This filter has been replaced four times in 15 years. Pentair used to have a 10 year warranty it is now 3 years. They have definitely done their mean time between failure and know their products fail at about three years. No sorry let me give you a discount just sorry even if the customer service representative were to request it would be denied. If you have a pool and a choice do not go with pentair