My Air conditioning service company has been a customer of FieldOne for four years. The general performance of the software is very good, but the customer support is nothing short of disgusting. I have been subject to intentional lies and attemnpts at extortion to a point where I just wished we were in America so that I could sue Fieldone for their corrupt activities. Following a dispute about the inability of the software to display critical fields on standards forms, my frustrations were elevated by the fact FieldOne support officers repeatedly roughly scanned my requests and responded with a generic, pre-written response that actually did not address my request. Because I am in Australia, each time this would take 24 hours before I viewed the response. In every case I did not actually get my request rerad and addressed properly until after I threatened formal complaints. Then FieldOne declared that the new support subscription was to have limiktations on support time. I asked if my monthly allowance would be debited for responsed that were unrelated tomy request and guess what? The response did not address that question!! I refused to keep paying support subscription for support that was a complete farce and FieldOne stated they were therefore withdrawing support. 2 years later I enquired about resolution of our differences, as I wanted to add field tablets to our system and was deciding whether to give FieldOne another go, (seeing as I had already paid for it) or buy another package. Doug Verona, DIRECTOR OF CUSTOMER CARE, offered 20% discount on the new subscription, but I had to PAY FOR THE LAST TWO YEARS subscriptions retrospectively, even though support had been denied for those two years. and here's the clincher: I had already got a price from Geoff Laplace, which had no discouint and was cheaper than Doug's discounted quote. Doug Verona ballooned out the standard price in order to apply 20% discount. I refused, stating that I will pay a genuine 20% discounted subscription, including the past 2 years, if FieldOne first fixed up the shortfalls in the software I had been complaining about for 4 years. Doug Verona agreed, but it has now been many months and the problems not fixed. Every time I complain about the time being taken, Geoff Laplace gives me the excuses and says it will all be fixed in a week. Then a tiny little bit of work is done on the problem and they stopp again until I complain again. You could be forgiven for thinking this is extortion, Doug Verona promising great customer support if I just pay for the past two years subscription, plus a year in advance, all at his pretend discount, so that they will fix the problems. (Which are actually shortfalls in the design and should be fixed for free anyway) Naturally FieldOne tells me that I must have a customer support subscription before they will authorise me to set up field access for tablets. In my opinion, this is the most disgusting example of customer service that I have ever witnessed or heard of. The blatant lies set up make you believe you get a discount when you actually pay more, the empty promises to fix their generic design flaws, with the absolute failure of support staff to actually resolve your requests and coupled with their system to limit your support time (after which you pay an exorbitant rate) add up to one of the worst service providers on this earth.