I cannot believe the pathetic service I have received regarding a FidoExtra offer that appeared on my account. 3 times i was reminded of the offer, which at this point I decide to take the offer. I visit store number one. They agree that the offer is valid, however they are out of stock. I ask if they can tell me what store has availability. The response: No, we don't have that information. I decide to visit another store. Yes, the offer is valid, but we don't have any stock. And we probably will not have stock for a couple of weeks. Again I ask, can you tell me what store has stock. No, we cannot. I go to Facebook to talk to support. Shaun looks at my account and mentions that this offer is not available to me. I send screen shots of the offer. He asks me to contact the number that is on the offer. I go ahead and do this. I connect with someone whom i could barely understand. He says that this is not his department, and would have to transfer me. Why in the hell would you post a number on an offer, but its not the correct department. I get transferred. I speak to a woman, who know very little of the offer. I explain to her, and follow instructions on the offer page on my phone. She then proceeds to tell me that the offer is not available to me, but tries to see what she can do. 25 minutes on the phone and nothing. Her response when she returns is, this offer will come up again, why don't you wait till then. Are you kidding me!!! Its you that pushed this deal on me, not the other way around. And now all i get is frustration and denial of the offer. I go back to Shaun and proceeds to tell me to visit a bunch of stores. This is where it gets ridiculous. He says its only offered in-store. However the ad states that its available in store or by calling the number provided. I give up FIDO... I should know better than to contact anyone with the company, and just stick with paying my bills. This has been a complete screw up, and I didn't even want the offer in the beginning, as you have screwed up before on offers. I am seriously considering changing providers over this. You make an offer that does not even exists. I have now spoken to 5 people and all either have no clue what I am talking about or they just are poorly trained. I really cant remember when I have dealt with so much stupidity. I'm on my last nerve, and just about to leave FIDO once and for all.