I called PLDT to complain of extremely slow speeds, so slow that I'm not even able to connect to the website I work on (which requires very low bandwidth) and was put on hold for what felt like an eternity, as usual. I am supposed to be getting 20mbps bandwidth and for the first year, it was great. I was getting between 25 and 30mbps for that first year or so and about 6 months ago, it went to hell. I was now getting 11 to 12mbps and called numerous times about it and yet, it was never fixed. Today, my speed is 4mbps, only 20 percent of what I am paying for. I called the customer service hotline and waited 90 minutes before my call was disconnected. I wasted 90 minutes of my life waiting for my call to be answered and that's time I'll never get back. PLDT has always had horrible customer service and their services are pitiful. When their services work as they should, everything's great but the problem is, there are too many issues and problems that happen way too often and it takes them way too long to fix. In other words, PLDT is not reliable. As one of the richest companies in the country, you have the capacity to improve the infrastructure and offer a more reliable service...but you don't. Quite frankly, I find your company pathetic and I hope you go bankrupt!