My Porsche Panamera met with an accident on a snow day in October 2018 and had a fender damage. the car was taken to the Porsche dealership who then asked us to take it to Mopert Collision center for repairs. The very next day the mopert manager informed us that the fender for all Panamera's are backlogged with Porsche since April 2018. We kept working with the collison center and Porsche of Delaware every week who kept informing us that we are still in queue.in December, collision center informed us the Porsche North American sent incorrect part for the car and it needs to be reordered. I asked who I can escalate this issue to to get some traction and was told to reach out to Porsche of North America. Porsche of North America said we can get you a loaner until your car gets fixed. They then called the next day and said no loaners are available so we will give you a rental car. I asked again, when will the fender be shipped and I was told sorry no Eta available, when we hear from Germany we will let you know. So my wait continued from December to March 5th, when I was informed that the fender has been shipped and the collision center should get it in next two weeks. I am crossing fingers that it is the correct part. I asked Porsche to pay for the car since they sold me a car and could not provide a part for it. I am being told "no" we gave you the rental car so we will not pay anything else. I am frustrated that I have been paying over $1200 a month for last 6 months to own this car and have not been able to drive it because Porsche does not have the parts available for it. I have spent over $200K with Porsche in last three years buying cars from them and this is what I am getting from them as customer service.. I am also being told by the Porsche North America Agent that she is the highest authority I can talk to and I cannot escalate this matter to anyone else. I am beyond frustrated.