5 Jul, 2019 → by ClaimboUser667406
fees, customer service, housekeeping

1

I stayed at the LaGrange, GA location from July 3-4. I planned this little mini vacation as part of amulti stay vacation in Georgia. The plan was for my grandkids to stay overnight near many of the places we would be visiting. I will never visit this location again for the following reasons. The room that I booked and was given was nothing like the room presented on the internet. When I asked guest services about the room I was simply told the room would not accommodate the TeePee, therefore, it was not in the room. I quickly reminded them that the picture you are advertising has a Teepee in it. That fell on death ears. As I further unpacked, I noticed a ton of dust and that there were no wash cloths in the room. I flagged down a housekeeper and asked her if room 1140 had been cleaned, she was unaware that I was the occupant, she said yes, she cleaned it herself. I proceeded only to ask for the washcloths as there was no need to ask her to clean the room. I took my cleaning products and cleaned the room as I do every room and then setout to enjoy the waterpark. The bed linen was soiled and we did not notice until we were ready to turn in for the night. I immediately called guest services and they sent a young man by the name of "ALEX" to change the linen. He was the most professional person I met during this entire ordeal. The breakfast buffet the next morning was disappointing as well. I calculated the price of the meals and would have come out better paying for them the morning of instead of a "package deal" as they presented. There was nowhere to sit and you could only go through the line once. Perhaps they were not prepared for the number of people that were there as they continuously ran out of food per the murmuring amongst the guest around me. I paid nearly $90.00 in fees Never in my life have I seen an invoice where you pay taxes on a service and then those taxes are taxed as well. While my grandchildren enjoyed their stay, I will never visit there again. Between the filthy room and soiled linen, I was not impressed having spent $503.00 for a night of disappointments. Yes, $503.00. $221.00 for the room, $120.00 for the Wolf passes, $60.00 bucks for breakfast, $20.00 for the cancellation fee, and the rest was in taxes and fees.
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