I subscribed to a yearly "Gold" membership program. FTD advertises discounted prices but, more importantly, "no handling fees". My first order was exactly as promised and everything was perfect. My second attempt to use the GOLD membership was Valentine's Day when I tried to order roses for my wife. A $19.99 "service" fee was added to my order. I contacted their customer service department and complained; the GOLD membership is advertised to NOT have added service fees. Yet, the customer service rep refused to eliminate that charge. I've received multiple EMAILs from the company claiming that "customer service is their highest priority", yet they continue to refuse to eliminate that fee. I got tired of talking with them and demanded a refund of my membership fee. They refused because I already used the GOLD membership once (which worked perfectly as I stated earlier), in spite of the fact they continue to ignore the promise they advertise regarding service fees. I had no choice but to order from PROFLOWERS.COM - I've ordered from them before and they do a great job too. The flowers are not as great as FTD, but they do deliver as advertised. I told FTD to give the remainder of my GOLD membership to anybody who wants it, including the customer service rep, but I'm pretty sure they already know it is basically worthless.