15 Oct, 2018 → by ClaimboUser787285
Feeling hurt

1

A woman at Potssvile, PA Eyeland, Lisa Marie, was rude but mostly just arrogant. She ignored us when we asked her to please call our insurance regarding a "Prior approval form" because it wasn't "her job". Our insurance told us they needed them to call, not us. I told her this but her demeanor was cold. Told me we needed to get the form to her. No compassion at all. My husband drives for a living and two months short of when the insurance would pay for a vision test, he found he could no longer see. All she had to do was care about our situation, fill the necessary form, and get him an appointment. It's sad how she can disassociate herself from just doing her job and that to help people has become a hassle to her. Sad. Maybe she needs to re evaluate and care.
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