Update by user Jun 16, 2020 the AI customer service doesn't understand human language, it's not helping when a customer types an enquiry, but the AI keep repeating that they don't understand? Original review posted by user Jun 16, 2020 Hi Tao Bao team, I've recently made a purchase via Tao Bao (order number: 优达烘焙 100847****37136****). This is my first-time purchase via Tao Bao, but unfortunately, I had a bad experience with the seller. Upon receiving the item, one of it has faulty (although is an obvious esthetic faulty). So I connected to the seller. I was asking for an exchange, but the seller said cannot due to I'm overseas customers, and he offers me a compensation of RMB5/6 or refund, which I'm not willing to accept. Well, I need to use it, that's why I bought it, so a refund is not what I expect, don't even worry about the compensation of just RMB 5/6. I would like to highlight here that this is not about the money issue, is about the way the seller reply me is quite rude (based on my interpretation). The seller admitted it was their fault that they didn't check the product before sending out. So, as a customer, I need to accept the fault? Which I think is unfair. As we both cannot agree on the offer, the seller just makes a conclusion that: "well, since we have offered you the solution, if you don't understand or not willing to accept, just throw away the item as rubbish!"...Maybe this is normal how China people make conversation, but to us, this is very rude and where is the respect to a customer? (I didn't manage to save a copy of the conversation as I have blacklisted them, due to the way they reply). Well, I hope to receive an acceptable reply and solution for my purchase. Thank you. Yenny Goh