Dear sir/madam, The purpose of this email is to address my company's total disappointment with the after-sales service provided by your organisation. On the beginning of September, we were approached by your sale personal, Ms Sinah, to take up the corporate mobile plan offer by Starhub. This offer comes right in time as we are in the midst of expansion. Obviously we are also keen to explore new experience with another service provider. During the session, we clearly indicate all our needs, requirement and expectation. Out of all, the most important factor is we need to obtain this line within 2weeks time frame. All the above sounds well and good until then. 2 weeks later, we see no sight of delivery notice, I've follow up on this situation with Ms Sinah, only then we realise your organisation are unable to fulfil this simple requirement and the whole attitude and approach change. All promises committed by her had suddenly become a ‘not sure', ‘will get back again', ‘still processing', ‘not indicated' situation. Until yesterday, we finally had the SIM card and phone delivered. Again, the phone is not the same spec as we requested. I have rejected this delivery since it is not as per our order. It have been almost 1 month now, this has cause a lot of inconvenience to our company's operation. I sincerely hope if someone from your kind organisation can kindly reply to us, to resolve this matter in a mutual situation. You may contact me at [protected] or reply to this email address. Looking forward to hear from your kindself the soonest. Yours sincerely, Helen Tan