I've been waiting 3 months for a $175 reimbursement. Dana continues to say they sent check, checking on check with bank, check cashed, etc. none of this is helpful. I had a broken microwave which took over a week to find a local provider. he arrived, took 3 days to repair, and then i was told to write him a check and they would reimburse me. I strongly suggest if you have a service tech do a repair, DO NOT write them a check. you will not be reimbursed. luckily i only had this service for 6 months, so i learned fairly early. ]This has been a terrible experience, anyone interested in a class action suit!