1) My name is Magdy Keriakos. I'm travelling in Canada and have 2 SIM cards that the roaming feature was activated on both: a) serial number [protected] for the line [protected] b) serial number [protected] for the line [protected] 2) To keep the 2 lines (SIMs) active while I'm in Canada, I put the SIM cards and text from one to the other. 3) Last time I texted between the 2 SIMs in 2 phones (Samsung and Moto 6) while I'm in Canada was June 4, 2019. It was successful for both SIMs transmitting and receiving from each other. 4) Before 3 months elapsed, on Aug 31, 2019, I tried to do the same as in 3) above. The SIM in 1)b) above was successful on Moto 6 in sending a text message but SIM 1)a) on Samsung did not receive that text message. The SIM in 1)a) above failed on Samsung to send a text message to SIM 1)b) on Moto 6. 5) I swapped the SIM cards on the phones, the SIM in 1)b) above was successful in Samsung in sending a text message but SIM 1)a) on Moto 6 did not receive that text message. The SIM in 1)a) above failed on Moto 6 to send a text message to SIM 1)b) on Samsung. So, I concluded that the SIM in 1)a) above is FAULTY and thus need to replace it. However, I will not be back to Cairo until around Feb 2020. At that time I need to reserve my right to replace the SIM card free of charge and with all balance on the faulty one. Please confirm the above on my account and reply to my email [protected]@rogers.com. Thank you