My husband bought a matching rose gold necklace, bracelet and earrings for me as a gift. Not long after, the necklace started to 'tarnish' and looked terrible. I wasn't able to get to the store for some time but I eventually tried to return the necklace. They insisted that I must have a receipt which, on this occasion I hadn't brought with me expecting that there wouldn't be any issue about changing or refunding as the necklace was clearly faulty, it no longer matched the other pieces and looked awful. So, today I returned to the store with my receipt and the faulty necklace...I spoke to the deputy manager, Andrew, showed him my receipt and the faulty necklace but he would not entertain either a refund or a replacement telling me that this sometimes happened with rose gold. Obviously, it no longer matches my other items. Rubbish customer service and rubbish item of jewellery. Don't buy rose gold from Fossil.