Dear sir, I purchased a videocon mobile model number- V1390W on 13th August 2015 from lot mobiles, nad kotha road located at vizag, andhra pradesh, only after few days the mobile started problems and was not functioning properly, then i gave it to videocon service centre named Bright solutions, Dwarakanagar, vizag, to repair the handset job sheet number: VASCAP007J361030915, and they asked us to wait for 20 days but when we went to service centre after the given time their response was not good and they are not answering our queries and talking irresponsibly and asking us to come again and again, tired with roaming to service center i decided to contact videocon mobiles and registered a complaint number [protected] and they again asked 10 days time to resolve the matter...and again after 10 days when i called videocon mobiles customer care to know the status they are simply telling your last complaint is not registered so you have to register a complaint again and wait for 10 days ...i asked how is it possible that without registering a complaint they gave me the complaint number but their answer was again irresponsible...they again registered a complaint number: [protected] asking us to wait for 10 days...sir i want to ask them is this a punishment for buying their product. Sir please help and solve this issue ASAP. Regards, Imran ameer +91-[protected], email id: [protected]@gmail.com