Purchased the faulty luggage at a Macy's Store in Waldorf, MD in February with the understanding there is automatically a 3 yr manufacturer's warranty. On June 15 while on travel the zipper on one suitcase xane completely with my clothes in tack so in order to retrieve my clothing I had to cut the lining. Contacted Customers Care today told them I had a credit card receipt copy of the purchase they wkll not except asa receipt. JUST LOST A CUSTOMER