16 Oct, 2020 → by ClaimboUser108576
Faulty leather recliner and sofa
1
S0113-4104189 Order reference I purchased a two seater and electric lazyboy recliner from ScS last August the leather is pealing off the recliner and starting to on the sofa. Been trying to call their aftercare number since start of August over 20 minutes wait then they hang up on you, sent fb message they said email did that they took ages to get back to me and said I now had to pay £60 engineers fee because was over 1 yr, only because how long they took to get back to me! Sent further complaint email no acknowledgment to my complaints just said the same thing they said in first email call aftercare number to pay £60 for engineer to come out! I am so frustrated with this. Company!