24 May, 2019 → by ClaimboUser690221
FAULTY GAS TANK ISSUE

1

Hello, My name is Calli Jensen and I am writing to you regarding my 2014 Nissan pathfinder and the poor service I have received in dealing with my vehicle issues at 401 Dixie Nissan and through your consumer complaint phone number yesterday. I had called in to Dixie Nissan regarding a Major issue with my Gas tank and Gas Gauge Not working Properly. When I put gas in the tank as an example it says I have 400 kms left to empty. I then drive 10 Minutes and the gas shows 100kms left to empty. Sometimes I start my vehicle it says one number or reading on the gas gauge , then 5 mins later it drops or goes back up to a totally different amount. Dixie Nissan said to come in and have the vehicle assessed. The issue is that there is no error message when they connect it to the computer so they said there is nothing wrong with my vehicle. It is an intermittent problem and happens at random times. This is a Manufacture Defect which I can see from the thousands of customer complaints online with many Nissan vehicles. I can even see there was a recall for this issue with other Nissan vehicles https://forums.nicoclub.com/2014-pathfinder-gas-gauge-problem-t585864.html http://www.nissanproblems.com/fuel-gauge-inaccurate/ http://www.fixya.com/cars/t268766**-**14_nissan_pathfinder_sl_pressed http://www.carproblemzoo.com/nissan/pathfinder/other-fuel-system-tank-assembly-problems.php I booked an appointment last week for Tuesday may 21 at 10 am because of this gas tank issue and they then told me I have another recall so the booked my appointment to have the recall done. I went to the appointment and after sitting there 2.5 hours they told me they don't have the parts for the recall and I need to schedule ANOTHER DAY OFF WORK to come back Friday at 10 am for the recall. She then told me I need to pay 100.00 for a diagnosis for the gas tanks issue which I know for a fact its a manufacture issue in the sensor in the gas tank which send the amount of gas to the dash. This problem does not show as an error light on the dash so when they plug into the computer they don't see any issue. She told me To fill my gas which is over 100.00 and return Friday for them to try again. They did not even ask anyone if this is a common problem or if there has been any other complaints in regards to this common problem in the gas tank. I have seen hundreds if not thousands of complaints online. I am leaving in 10 days to Drive from Toronto to Vancouver in this vehicle and Zero has been done to resolve this matter. I'm driving a vehicle and I can not tell if I'm going to run out of gas or if I even have the right amount of gas in the tank. So not only did they not have the parts ordered for my recall appointment She told me to fill my gas tank and come back Friday( who is paying my 2 days of missing work and the 100.00 to fill the gas )and they can try and diagnose the vehicle again which I know wont work. I then called Nissan Canada customer complaint and she told me to go to another dealership lol !! like that will fix the issue ? I now have to go back Friday for the recall appointment but I'm still driving a vehicle which is not working properly Not one person in the dealership or at Nissan Canada has even assited me I'm at the point when I may return this vehicle to the dealer if I don't get this issue handed when I attend Friday after taking another day off work to do the recall.er thank you for your attention to this matter. I had vehicle 3 months and its been a complete nightmare dealing with all the issues with it. I'm not impressed
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