his is the 5th day with no heating and no hot water… the emergency service was told on Sunday and was here on Tuesday… did nothing today Thursday they said that we should get an electrician and then call them to come back… before they left they said that all the electrics is fine… last year they came 5 times for the Gas Safety Inspection out of which 4 they failed to show… they sent the Gas Safety Certificate 9 months after… they tell you you have to wait from 08:00 to 18:00… imagine when they do not show…