Purchased a king single bed frame (Artiss King Single Size Wooden Bed Frame Mattress Base Timber Platform) for our spare room and less than two months later the bed slats, made of cheap pine snapped in two places! The bolts provided were too short and had to be screwed in several times to tighten after the first assembly. As this item is under warranty, I followed instructions via help desk and included photos of damaged item to which I received an emailed response 28 hours later. The email advised that they would replace the damaged slats and beams from another stocked item (these would be the same flimsy pine slats and beams that broke and collapsed like balsa wood!). Notwithstanding, the bolts which are too short and two have snapped in half. I explained that this bed was unsafe and should not be sold. I have no choice in the matter but to either assemble it again with the flimsy beams (which will obviously break!) or accept that I will never get a refund and have to let it go. As a result I feel like I have been pushed into a corner with no resolution. I'm a single parent who cant afford to be buying two beds in two months! Bad form Kogan. Lesson learned the hard way!