I ate at University Hills Panera Bread on Nov. 7th with my daughter. I paid at the counter. The bill was $27.85. I was double charged which I discovered when I checked my banking account online. I called the Panera I went to, and talked to the dumbest manager ever! Not helpful. I complained to corporate and got the run around. Never got a kind word. I made several calls, and it took a long time, and finally I got a refund. Tonight I looked at my banking account, and I have a charge from Panera Bread for $27.85 on Dec. 5th. I promise you I have not been back to a Panera, and NEVER will! I called and spoke to Denise at the corporate number. She said "file a dispute with your bank." You have the stupidest employees, and worst customer service I've ever encountered! Your food is over priced too! Please refund my money, and leave me alone. I'm 68 years old. I have leukemia. The stress is going to give me a stroke and kill me. I will bad mouth Panera as much as I can. Maybe the local tv stations would like to know how you treat people. Bonnie Long