Go to the BBB This complaint was forwarded to the BBB for numerous issues and none were clearly addressed and there will be another notification to the Attorney General in TX regarding Fraud/misleading advertisement and do not speak to the CS Manager, Zeke Redden he would not take the recordings nor correspondence to back these complaints: This is a long deserved and overdue complaint and a request for action regarding the Liquidation Channel. I have had numerous issues with this company. 1. They assume zero responsibility for warehouse issues 2. They hold orders in order save shipping costs. 3. They are slow to ship items. 4. The customer service is poorly managed and trained. 5. All Supervisors and/or Managers busy when there is a problem. 6. I have been hung up on. 7. I have received differing information. 8. I have received a “promised” call from a manager and did not receive one. 9. They don’t advise a customer when an item will not be shipped, they simply ignore it and process a refund and cross it out on the invoice with zero explanation. 10. I have been told customer service cannot contact the warehouse then turn around on the same call stating a manager is going to the warehouse to “locate” a product that has already been paid for in advance from an auction item. 11. They are inflating retail prices when you can find the same or similar items on Ebay from china/Japan for a quarter of the price. 12. A supervisor told me they couldn’t pull an item from auction in order to send it to the rightful buyer and then in the same call they pulled the vey same item claiming it was defected. What is truth and what is fiction. I asked if the bidders on the item would be made aware of the pulled item and the reply was, “No, they will not”. 13. I have yet to receive items that I paid for via their auction that is the actual item I bid on, won and paid for and they don’t have the item to sell but still take your money. 14. A supervisor Camille M. did not return emails to me. (I have copies of said emails) 15. Packaging is horrible- broken jewelry bags and items just thrown in a bubble wrapped white envelope. 16. Placing items an on auction that are not available to ship and accepting payment for the item anyway. I believe that is misleading or defrauding the consumers. 17. Offering coupons/store credits when they cannot be utilized. 18. Avoidance of speaking to a Manager, at all costs. 19. Long hold times 20. Items that are broken or damaged when received. Seriously, file with the BBB to ensure consumers are not in my position.