On 26 August 2017 I made 2 online orders, i.e. a Tiramisu Cake ($57.20) and a Golden Moments Basket ($85.68) to Mariveles, Bataan, Philippines for a friend's birthday on 31 August 2017, which I have specifically stated. The items were later given the order number [protected] and [protected] respectively. On 29 August 2017 I received an email from their [protected]@giftsnideas.com (Isaac) informing that "the item" was "not available for the delivery". However they could deliver "the substitution of Pastries" and they asked me to let them know whether I would be agreeable for them to proceed with it. I replied to ask them which order they were referring to and to show me the picture of the replacement Pastries for my consideration. Instead of providing me with the information that I have requested, I received an email on 31 August 2017 that my [protected] "has been shipped". My friend then sent me pictures of the items he received on the same day, consist of a few small packets of cup cakes and pastries. They were far off similar value than what I have ordered for $57.20. My friend was waiting for a birthday cake to celebrate with his family and friends but what he received were such a great disappointment! Then on 2 September 2017 (i.e. after the birthday) I received another email informing me that order [protected], attached with a picture of the Golden Moments Basket, "has been delivered". However when I checked with my friend, he confirmed that after the delivery on 31 August 2017 there was no second delivery received. I wrote an email of complaint to the same email address on 3 September 2017 with a picture of the items received from my friend, also informing that order [protected] was not received. However on 4 September 2017 they replied that the picture "does not have clarity about the products delivered" which I found it was ridiculous! On 5 September 2017 I received another email informing that order [protected], with a picture of the tiramisu cake, "has been delivered". Within the same day I sent another email to complain and to seek an explanation. On 6 September 2017 I send another email to highlight that order [protected] has not been received by my friend. They replied with a track records of events showing that the [protected] was received by my friend on 31 August 2017 (with no time indicated), which I cannot understand how that can be a proof that the item has actually been delivered. After I have returned from an overseas assignment I wrote another complain email on 11 September 2017 to tell them that my friend has definitely not received any second parcel and asked them to check further with their local agent. However, instead of doing any further investigation they immediately replied with the same track records of event and stated that the list was the proof that my friend has received the item. I responded on 15 September 2017 to inform that it cannot be a proof since anyone can create the list to fool customers. A signed receipt would be a good proof of delivery instead. Since then, I have not heard from them again.