What an experience - June 22- Efaucets rep says new American Standard Whirlpool ships in 14 days July 12- No Tub yet and Customer service says 2-3 weeks Aug 2- Customer service says tub discontinued-will call back with comparable model Aug 5- Customer service starts paper work for tub-may have to wait 30 days to get $ 2600 credited back to my Discover card Aug 5- Request to return facet fixture as there is no tub-now a shower stall. Aug 7- eFaucets wants 15% of 188.50 to restock the one item I have recieved Aug 10th- speak to Ashley customer rep-cannot give name of owner of E faucets. Will have Superviser Call Aug 13th- no calls from E-faucets. Aug 16th- Call Discover card to try to stop payment - too late. Aug 17th-Talked with Michelle Customer service- Cannot get amount that will be back Credited to Discover. She informs that all the other items I have not received are subject to 15% restock. No replies from either previous emails -no call back from anyone a eFaucets. I just want my money back-too bad about the six weeks I've spent waiting. The wen site says " no exceptions" to the restock/return fee. I'm glad I not fighting to get 15% back on the $2500 Whirlpool that was discontinued in 2008!!