21 Jul, 2021 → by ClaimboUser224209
False advertising, incorrect information and wrong payment
2
I purchased a flight leaving tomorrow, booking number [protected] I received inaccurate confirmation code so. the airline is unable to find the flight. The flight that they find for the return does not include the carry on luggage that the site states is included. We will now need to purchase carryon luggages and figure out how to find our outbound flight. I have contacted site multiple times. Spent about 5 hours making attempts to speak to someone or get an email/chat to solve this issue but still nothing. This has been one of the most exasperating experience as my work day is shot.